✦ Refund & Returns Policy ✦

Customers may request an eligible return or exchange within 7 days of receiving the order.

To qualify for consideration:

• The product must be unused and in its original condition.
• Original packaging, accessories and included items must remain available.
• Clear proof of the reported issue must be provided.
• A clear and continuous unboxing video is required for damaged, missing, defective or incorrect-item claims.
• The customer must provide the order number and relevant delivery information.

Customized, personalized and made-to-order products are generally non-returnable and non-refundable once production has started.

This includes:

An exception may be considered where:

• The product arrives damaged.
• The wrong customization is delivered.
• The item is materially different from the design approved by the customer.
• A verified manufacturing defect affects normal use of the product.

If an order arrives damaged, defective, incomplete or incorrect, please contact our support team within 24 hours of delivery.

Customers should provide:

• Order number
• Clear photographs of the product
• Photographs of the parcel and packaging
• Courier label or delivery information
• A complete and continuous unboxing video
• A clear description of the reported issue

After reviewing and verifying the claim, UMDA DECOR may offer one of the following resolutions, where appropriate:

Returns, refunds or exchanges will generally not be accepted in cases involving:

• Damage caused by customer negligence, misuse or improper care
• Normal wear and tear
• Colour differences caused by screens, lighting or display settings
• Minor handmade, material or laser-cutting variations that do not affect normal use
• Incorrect names, spellings, dates, addresses or other information supplied or approved by the customer
• Change of mind after order confirmation
• Products used, altered, repaired or damaged after delivery
• Items returned without their original packaging or accessories

Where an exchange is approved, an eligible item may be exchanged for:

• The same product, subject to availability
• Another product of equal value
• Store credit for a future order

Where the replacement product has a higher price, the customer will be required to pay the difference before dispatch.

Courier and exchange shipping charges may apply unless the issue resulted from an error by UMDA DECOR or a verified manufacturing defect.

Standard orders may only be cancelled before processing, packaging or dispatch begins.

Customized orders cannot normally be cancelled after:

• The customer has approved the design proof
• Materials have been prepared or cut
• Personalization or production has started
• The order has been packed or dispatched

Where a refund is approved, it will normally be processed using an available payment method agreed with the customer.

Processing time may vary depending on:

• The payment method originally used
• Banking or payment-service processing times
• Verification of the returned product
• Courier return and inspection timelines

Original shipping charges, payment-processing fees and return courier charges may be non-refundable unless the issue was caused by UMDA DECOR.